First, let me start by saying that I truly appreciate that you have reached out to me and as someone who does the same for many of our clients, the fact that you monitor what’s being said about your organization. The fact that you’ve found this blog and reached out to try to make it right, means a great deal to me. In fact, while writing this blog, I wondered if this might be the case and I’m glad it was. There obviously were some issues there that need to be addressed to prevent this from happening in the future.

This being said, I stand by my blog as well as our decision to go to St. Elizabeth. As I said in my reply to Nichole, I put a lot on of emphasis on customer service. If St. E wouldn’t have far exceeded my expectations, I might be singing a different tune, but there were many chances for them to have given us mediocre service and instead went above and beyond.

Thank you again for your reply.

I am sorry to hear about your experience. My name is Deb Boehle and I am the Public Relations Manager at BryanLGH. It would be great if you could give me a call to chat further about how we can use this experience to improve our customer service. You can reach me at 402-481-8788 or deb.boehle@bryanlgh.org.

I did share your blog with the director responsible for our front desk staff and the director of Women’s & Children’s Services. We are looking at ways to ensure we have a process in place to let people know that in addition to our set tour times, we do also provide personal tours. Our director of Women’s & Children’s Services would like to give you a personal tour of our Family Birthplace. If you would like to do this, his name is Jack Malizzi and you can reach him at 402-481-7560 or jack.malizzi@bryanlgh.org.

We wish you and your family all the best on your pregnancy and the delivery of your new baby boy!

I hold all service providers to a high standard. Few meet this standard. St. Elizabeth, however, met this with flying colors. I would highly recommend them to anyone.

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Thanks!

Chris